"Mary Paz Canseco and her entire staff have made my stay a very enjoyable one. Everyone has been extremely helpful and they seem to go out of their way to make you feel at home. This is the kind of thing that keeps customer’s returning back if they are in the area. I know that I will pass this on to my many co-workers. The front desk staff have been excellent in taking care of various needs. The housekeeping staff do an excellent job in keeping the property looking great. The maintenance crew keeps the property well maintained and looking great. The employees that handle the morning breakfast, evening manager’s reception and the restaurant, which serves excellent food, do an excellent job in seeing that everything is well prepared and organized. In my opinion, they all deserve a 5 star award for their outstanding service. A job well done."

"This is the fourth time we have stayed at the Embassy Suites Reforma, in Mexico City. We frankly wouldn't stay anywhere else when we come to Mexico City. The service, breakfast, accommodations, and location can't be beat! We have arranged to return from January 5-11, 2010."

"I was very pleased with the hotel, especially the staff, who, if anything, are too attentive. I have already recommended the hotel to friends and on Tripadvisor."

"It was a very pleasant experience, & our children (ages 14,13, & 9) loved staying with you. The hotel was clean & the staff helpful."

"We love staying at Embassy Suites. We very much enjoyed our stay in Mexico City and I can't imagine another hotel living up your standards." 

"Otherwise, the hotel is perfect.  All the staff were amazingly friendly and helpful. And the crowning glory was the superb breakfasts. That food was simply great.  So we thank you very much for all you did for us on our stay."

"This is the fourth time we have returned to ES-Reforma, and consider it one of the best hotels we ever stayed at.  The morning breakfast for example is superb, and the attitude of the servers is exceptional. The ES-Reforma is our home when we visit Mexico City, and that has been often as you know.  Keep up the good work. "

“From the moment I walked through the front door until I left, 5 days later, the staff made me feel welcome all the time. You have a great team at this hotel and I truly was amazed by the staff. Keep up the great job.”

“My family (5 adults and 3 children) stayed in 3 suites with you, for 3 nights. The hotel was perfect for our needs, the staff was terrific. I have rarely felt as taken care of in hotels that charge 3 and 4 times what we paid. Congratulations on doing such a good job. I've already recommended the Mexico Embassy Suites to a friend traveling to Mexico.”

“It was the best hotel - one of our best experiences in vacation travel. Great job Embassy Suites Mexico.”

“This was the last 2 days on my week vacation, and it was a wonderful ending at your great hotel.”

“The staff of this hotel are the best, the young lady that oversees the breakfast is so helpful and all of the staff, so friendly. Excellent staff and obviously the management rocks as well.”

“I live at Hilton Hotels. I am a business travel Monday to Friday every week. I was amazed on how I was treated at this hotel. I have stayed at Conrad and Hilton properties all over the world and never have I been treated so good, so welcomed as in this property. Everyone who worked at this hotel was wonderful. Every aspect of my stay was incredible. I was shocked at the level of detail given. You should be very proud of everyone at this property. They are all doing an exceptional wonderful job. I will definitely return. I truly love this property and all employees. Great team work”.

“This was among the best of my hotel stay experiences”.

“My stay was great. Location was perfect”.

“Everything was far and above of what I expected. I will definitely stay at an Embassy Suites hotel again”.

“All was well. Keep it up”.